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Q&A

Q: What wallet is used in Baby Shark Universe (BSU)?
A: BSU uses the Burrito wallet.
Please make sure to use the Burrito wallet, as using other wallets may lead to the loss of your account.
You can find instructions on how to create a wallet at the following link:
▶ Wallet Creation Guide: https://rotonda.notion.site/1626e0c60775428289ac85a18199c378​
Q: I want to know how to unlink or link the Burrito wallet.
A: You can find information related to Burrito in the Burrito wallet FAQ, which is available on the Burrito website.
▶ Burrito Frequently Asked Questions: https://www.burritowallet.com/support/faq​
Q: How can I link a wallet? 
A: Please refer to the guide registered on the official website for instructions on how to link a wallet!
▶ Wallet Linking Guide: Coming soon
Q: I'm having trouble installing BSU.
A: If you are unable to install the game, you should check the following:
1.Network issues on your device (Wi-Fi, LTE).
2.Insufficient storage space on your device.
3.Your device does not meet the minimum BSU system requirements.
Q: Why can't I use the update in the Store?
A: This issue may occur when the new version does not sync immediately after the update. Please fully close and restart the store to see if the update becomes available.
If you don't see the update button, try rebooting your device and reinstalling the BSU application.
Q: How can I switch languages?
A. Unfortunately, we only support English as the current language.
Q: My connection is unstable.
A. If you encounter network errors while using BSU, please use it in a stable and smooth internet environment.
If the issue persists, feel free to submit an inquiry through Discord tickets anytime.
▶ Discord Link: https://discord.gg/bsu​
Q: I forgot the ID and password of the linked Google account.
A: Customer support cannot access the personal information of your linked Google account.
You can seek assistance through Google customer support, and please refer to the following link:
▶ Google Customer Support: https://support.google.com/accounts/answer/7682439?hl=en&ref_topic=3382255​
Q: My account has been restricted.
A: If you wish to appeal a usage restriction, please submit a ticket through the [SUPPORTER] - [ticket] section on Discord.
▶ Discord Link: https://discord.gg/bsu​
Q: How can I contact customer support?
A: If you have suggestions or inquiries, you can submit a ticket through the [SUPPORTER] - [ticket] section on Discord.
▶ Discord Link: https://discord.gg/bsu​
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Q: I'm not receiving email notifications. What should I do?
A: Please check your spam folder as the emails may have been marked as spam. If you use Gmail, refer to the following link:
▶ Google Customer Support: https://support.google.com/mail/answer/1366858?hl=en&co=GENIE.Platform%3DAndroid​

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BSU Guide (English)

Last modified 2mo ago